About a hundred years ago, when I was in secondary school, I temped during the holidays as a salesgirl in one of our major retail outlets. I was assigned the ladies' department. On a rotational basis, we did 'fitting room duty'. Now, strange as it may seem, we were instructed to ask customers to return the clothes they tried to the racks they got the clothes from! I remember it did seem rather odd to me then. As at least one customer said, 'Aren't you all paid to do that?' Well, that was the ladies' department policy and it was implemented, while I was there anyway, without incident most of the time. This must be quite unheard of today, I think. I don't remember being asked to put clothes back on the racks myself, though I have been asked to look through the racks myself for the correct size / colour, etc because 'everything is hanging; we don't keep stocks.' I do think the quality of service has improved over the years but, of course, improv...