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Told you so

TODAY reports today:
After hiring an external agency to review its service sector, retail department store Metro realised that it all boils down to language.
To solve the problem, it has installed language labs in its stores to improve the staff's proficiency in English.

Eh, some months ago I also said that they should do something about the standard of English. Aiyah, this type of thing no need to hire external agency to tell you one lah.

Well, it's good that Metro is doing something about it. Hopefully other retailers, hotels, restaurants etc will do the same. If not, not only will their poor English be 'misconstrued as bad service', but they will also not be able to keep up with the competition from cities where the standard of English is improving. And I don't just mean Chinese cities.

And while they are at it, perhaps they should also do something about the standard of spoken Mandarin. I mean, if they love speaking it so much, they should at least speak it well, right?
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