Star service at KFC

First, I don't know why but the 'date language' for my posts was set at Spanish (Bolivia). I'm sure it was set at English (United Kingdom) when I started. I've decided to change it to Italian (Italy) just for the fun of it.

Second, every other blog I read today (not that many) commented on the article in ST yesterday, 'Porn? No, blogs bug me more'. The journalist says he has come to the conclusion that blogs are worse than Internet porn!! There are people in the local blogging community who believe that the media has an 'agenda' against bloggers... (play scary music here...) ... conspiracy theories...

So many people have said so many things about that article, so I'm not going to focus on that for this post, though I was tempted to...

Encountered star service at KFC at IMM today. I ordered a shrooms burger and was told I had to wait for 5 minutes or so for it. So I was standing there waiting for the burger and suddenly, the lady at the counter beckoned to me and gave me a free drink! Just for waiting. Then, when I collected the burger, another crew member offered to give me mashed potato for free! Just for waiting. Actually, I would have preferred fries, but that's beside the point.

It just shows that if companies want to offer 'good service', they can. It also shows that some companies are putting in the effort to up their service standards. And it shows that the ones putting in the effort are the ones that already have a history of good service. I'm afraid I don't agree with those managers, supervisors, sales staff, etc, who said that good service is a two-way thing. Sure, pleasant customers make life pleasant for service staff but I think the bottomline for the service industry is service. The onus is on the one providing the service to provide good service.

Yay, just discovered that SCV Channel 48 is showing A Taste of Love (Mei Wei Qing Yuan), starring one of my favourite TVB actresses, Flora Chan, and a couple of unfavourite actors, Lawrence Ng and Ken Ma. Love the theme song by Miriam Yeung, who also acts in it. Think it was a relatively low-cost production but it is good, wholesome entertainment.

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